Customer Service Specialist
- Sint-Denijs-Westrem (Gent, BE)
- Administrative
- Full time
- Fixed-term contract
What will you do as a Customer Service Specialist?Act as the first point of contact for both internal and external customers and actively build a strong customer network.Be responsible for the operational follow-up from factory dispatch through to delivery to the end customer. Monitor stock levels at logistics partners, manage blocked or non-saleable products, and coordinate returns and further processing.Manage administration accurately and ensure that sales order entry, assortments, customer-specific product descriptions, and product numbers are always up to date.Process orders and sample requests correctly and follow them up end-to-end. Communicate shortages in a timely manner, discuss alternatives, and align backorders with customers and internal stakeholders.Coordinate product launches and discontinuations with customers and forecasting teams.Follow up promotional activities, analyse volume estimates, and continuously align with production, supply chain, and sales.Follow up and register empties with customers to ensure balances are properly managed and reconciled.Stay continuously up to date with developments in customer service and supply chain to provide a high-quality and proactive service.